I would like to update my auto-renew status or credit card information.back to top
You may use our Account Help Tools to assist you in cancelling your auto-renew membership or changing your credit card information on file.
For further assistance please contact our Subscription Support Team at:
I am having trouble accessing the member only reports (logging in).back to top
Please try using our Account Help Tools to assist you in recovering your username or password to verify the values.
The site username and password you created are case sensitive. Make sure you are entering the values correctly and with the proper letter case.
Try logging in from a different location on the site. We recommend going to the home page and clicking on the “Login” link in the header of the page to the left of the site search. Also be sure to check the “Remember me?” box on the login form.
It may be necessary for you to delete your browser’s temporary files (cache) and cookies, then restart your browser, or restart your computer.
If you are still having trouble please contact our Subscription Support Team at:
I have forgotten my site username and/or password.back to top
If you have forgotten your password please use our Account Help Tools to assist you in recovering it.
If you have forgotten your site username or are still having trouble please contact our Subscription Support Team at:
I would like to change my PREMIUM MEMBERSHIP email address.back to top
The message board is not tied to your site membership or the site signup. You will need to register at the board in order to login and post messages.
If you have registered for the message boards your password will be emailed to you. Use that password to access the board. Once there you may change it by going to the "My Controls" area of the message boards.
If you continue to have problems with the message board, please contact us to inform us.